Return and Refund Policy

1. Return Eligibility

We accept returns on eligible products that are unused, unopened, and in their original condition and packaging.

2. Return Period

Return requests must be submitted within the return period stated on our website or order information.

3. Non-Returnable Items

Certain products may not be eligible for return, including opened consumable products, used items, personalized products, and items marked as final sale.

4. How to Request a Return

To request a return, contact us with your order number, product details, and reason for the return.

5. Return Approval

Returns must be approved before sending products back. We may provide return instructions or a return address after reviewing your request.

6. Product Condition

Returned products must be unused, undamaged, and in their original packaging with all included accessories and materials.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us as soon as possible. We may request photos or other information to resolve the issue.

8. Refunds

Once an approved return is received and inspected, eligible refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

9. Shipping Costs

Unless the item is defective, damaged, or incorrectly shipped, return shipping costs may be the customer's responsibility. Original shipping charges may be non-refundable.

10. Contact Us

For return or refund assistance, please contact:

PawsAndPlay
Phone: +1 (628) 262-5526
Email: hello@pawsandplayshop.com